Return & Refund Policy – Shopizah
Last Updated: [Insert Date]
Thank you for shopping with Shopizah. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and obligations.
1. Eligibility for Returns
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Returns are accepted within 7 days of delivery.
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To be eligible, items must be:
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Unused and in the same condition as received.
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In original packaging with all tags, labels, and accessories.
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Certain products are non-returnable for hygiene and safety reasons, including:
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Cosmetics & skincare
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Undergarments
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Perishable or food items
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Clearance or sale items (unless defective/damaged)
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2. Return Process
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To initiate a return, email us at shopizah0@gmail.com with your order number, reason for return, and photos (if applicable).
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Once approved, we will provide return instructions.
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Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
3. Refunds
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After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days via:
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The original payment method (if applicable), or
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Store credit (for Cash on Delivery orders).
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Delivery charges are non-refundable except in cases of defective or incorrect items.
4. Exchanges
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Exchanges are available for eligible items within 7 days of delivery.
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Exchange requests are subject to stock availability.
5. Damaged or Incorrect Items
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If you receive a defective, damaged, or wrong product, please notify us within 24 hours of delivery with photos.
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We will arrange a free replacement or issue a refund.
6. Late or Missing Refunds
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If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
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If the issue persists, contact us at shopizah0@gmail.com.
7. Contact Us
For all return or refund-related concerns, please reach us at:
📧 shopizah0@gmail.com
📍 Pakistan